Terms of service

General Conditions

Article 1 – Identity of Aetos

Veerle De Wolf, trading under the name Aetos

Hansbekedorp 68

9850 Deinze

Belgium

hello@aetos.studio

T +32 497752457

Enterprise number: 0882.648.926

VAT number: BE0882.648.926

Article 2 – Applicability

These general terms and conditions apply to every offer made by Aetos, to every distance agreement concluded, and to every order placed with Aetos.

The general terms and conditions also apply to agreements with third parties who contribute to the execution of the assignment.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions shall otherwise remain in force, and the relevant provision shall be replaced without delay by mutual agreement with a provision that approaches the scope and purpose of the original provision as closely as possible. Situations not regulated in these general terms and conditions must be assessed in the spirit of these general terms and conditions.

The latest version of the general terms and conditions is always valid. Only in exceptional cases shall the version that was valid at the time of an order apply.

By placing an order, you automatically agree to these general terms and conditions.

Deviations from these current general terms and conditions are only possible if explicitly agreed upon in writing in advance.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions shall otherwise remain in force, and the relevant provision shall be replaced immediately by mutual agreement with a provision that approaches the scope and purpose of the original provision as closely as possible.

A copy of the general terms and conditions can be sent upon request.

Article 3 – The Offer

The offer is non-binding and shall be made in writing. Aetos is entitled to change and adjust the offer.

Obvious mistakes or manifest errors in the offer do not bind Aetos.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

Images of products are a true representation of the products offered. Aetos cannot guarantee that the displayed colors exactly match the real colors of the products.

Article 4 – The Agreement

Aetos may – within legal frameworks – inform itself whether the consumer can meet their payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the distance agreement. If, based on this investigation, Aetos has good reasons not to enter into the agreement, it is entitled to refuse an order or request with statement of reasons, or to attach special conditions to its execution.

Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Any offer is only binding if the customer accepts it in writing within thirty days and this acceptance corresponds to what is offered.

Each order will only be executed as soon as payment of the full amount has been confirmed by Aetos's bank and all necessary information has been provided by the customer. Any offer is non-binding and is communicated in writing.

All prices are inclusive of VAT.

Article 5 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for a period of 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to Aetos.

During the cooling-off period, the consumer shall handle the product and the packaging with care. They shall only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they shall return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to Aetos, in accordance with the return instructions provided by Aetos and within 14 days of receipt.

If the consumer wishes to make use of their right of withdrawal, they are obliged to make this known to Aetos within 14 days of receipt of the product by email to hello@aetos.be. After the consumer has indicated that they wish to make use of their right of withdrawal, they must return the product within 14 days. The consumer must prove that the delivered goods were returned in a timely manner, for example by means of proof of shipment.

If the consumer exercises their right of withdrawal, at most the costs of return shipping shall be borne by them.

If the consumer has paid an amount, Aetos will refund this amount as soon as possible, but no later than within 14 days after withdrawal, provided that the product has already been received by Aetos.

Refunds will be made using the same payment method used by the consumer.

Aetos can exclude the consumer's right of withdrawal for products made by Aetos in accordance with the consumer's specifications, or that are clearly personal in nature, or that by their nature cannot be returned.

Article 6 – The Price

The prices stated in the offer of products or services are inclusive of VAT.

The total amount on the shopping cart page, on the invoice, or on the quotation is binding and final.

In the case of sales to companies, Aetos may apply other provisions regarding VAT.

One invoice per sale will be sent to the email address provided by the buyer.

Article 7 – Warranty

Aetos guarantees that the ordered goods meet the usual quality and expectations and that it will do everything in its power to ensure that the goods are handled as carefully as possible, so that they conform to the description stated on the website at the time the order was placed.

All products are unique; minor differences between the products and the image of the product on the internet are possible. The buyer cannot derive any rights from the illustrations and images on the websites. The entrepreneur displays the products as accurately as possible, but variations in color, for example, are possible.

No warranty is given on goods where it is clear that:

a) the unusability was caused by improper or incorrect use, attachment, mounting materials, or suspension;

b) the buyer or third parties have made or attempted to make modifications to the goods without the consent of the entrepreneur;

c) the goods have been used for purposes for which they were not intended.

Article 8 – Delivery

Aetos will make every effort to deliver the goods as quickly as possible to the address specified by the customer, as soon as the order has been accepted and confirmation of payment has been received.

All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.

In the event of refusal of receipt or insufficient cooperation or information to enable delivery at the correct location, any additional costs for a new delivery or storage shall be borne by the customer.

The ordered goods will be delivered by the postal service or a delivery service. If a delivery cannot be delivered to the specified address, the postal service or delivery service will try again at a later time or make other arrangements so that the goods can be collected in the usual manner. Any additional costs for re-offering the shipment shall be borne by the customer.

For orders outside the EU, the customer is responsible for import duties in their country. For orders within the EU, shipping costs will be charged at the applicable Belgian VAT rate.

Article 9 – Payment

Processing, shipment, and delivery of the order take place after payment has been received and confirmed by Aetos's bank.

The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

In the event of non-payment by the consumer, Aetos has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 10 – Complaints Procedure

As soon as the ordered goods have been delivered, or in any case within the shortest possible term, the buyer must check whether everything is correct. The buyer must check whether both the quality and the quantity of the delivered goods are in accordance with the order.

If the quality (damage, visible defects, and/or deficiencies) and/or quantity are not in accordance with the order, the buyer must report this to Aetos within 5 working days after delivery of the goods via hello@aetos.be. After the expiry of this term, the buyer is deemed to have approved the delivered goods or the received invoice. Complaints after this term will no longer be processed by the entrepreneur.

The complaint must be thoroughly formulated, stating the order number and, in the event of damage, visible defects, or deficiencies, be accompanied by a few explanatory photos to determine whether the complaint is well-founded.

If the buyer wishes to return goods, the customer must first inform Aetos and, if Aetos agrees, the buyer can return them at their own expense.

Complaints submitted to Aetos will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

If a complaint is found to be justified by Aetos, Aetos will, at its own option, replace or repair the delivered products free of charge.

In addition, the buyer is not entitled to compensation in any form whatsoever.

Article 11 – Disputes

Agreements between Aetos and the consumer to which these general terms and conditions apply are exclusively governed by Belgian law.

The court in Ghent has exclusive jurisdiction to hear disputes.

In the event of ambiguity and/or discrepancy between the Dutch version of the general terms and conditions and a translation thereof, the Dutch version shall prevail.

Article 12 – Privacy

Aetos will not share any data with third parties unless this is necessary to successfully execute a transaction or order.

Article 13 – Retention of Title

All goods delivered by the entrepreneur within the framework of the agreement remain the property of the entrepreneur until the buyer has properly fulfilled all obligations, including full payment under the agreement(s) concluded with the entrepreneur.

Goods delivered by the entrepreneur that fall under the retention of title pursuant to paragraph 1 may not be resold and may never be used as a means of payment. The buyer is not authorized to pledge or in any other way encumber the goods falling under the retention of title.

The customer must always do everything that can reasonably be expected of them to secure the property rights of Aetos.

If third parties seize the goods delivered under retention of title or wish to establish or assert rights to them, the buyer is obliged to inform Aetos immediately.

In the event that Aetos wishes to exercise its property rights indicated in this article, the buyer gives prior, unconditional, and irrevocable permission to Aetos and third parties to be designated by Aetos to enter all those places where Aetos's property is located and to take those goods back.

Article 14 – Intellectual Property

Aetos reserves the rights and powers vested in it under intellectual property legislation.

The intellectual property rights to all goods sold and/or produced by Aetos, provided designs, sketches, drawings, files, photos, webshops, and websites rest with Aetos and are exclusively intended for use by the customer. These items may not be reproduced, resold, edited, modified, copied, published, or brought to the notice of third parties by the customer or a third party without the prior written consent of Aetos.

Article 15 – Force Majeure

Aetos cannot be held liable for the non-fulfillment of any obligation resting upon it in the event of force majeure, even if this force majeure occurs after Aetos should have fulfilled its obligation. Force majeure is understood to mean any circumstance that prevents the normal fulfillment of an obligation and which cannot be attributed to the entrepreneur. Such circumstances include, but are not limited to: strikes, a general shortage of raw materials, unforeseen stagnation at suppliers, government measures, general failures in the energy supply, storm damage, general transport problems, etc.

During the state of force majeure, all obligations of the entrepreneur are suspended without judicial intervention. If the aforementioned period lasts longer than three months, both parties are authorized to dissolve the agreement, without any obligation to pay compensation arising.

If Aetos has already partially fulfilled its obligations upon the occurrence of the force majeure, it can invoice this performance separately, or deliver and invoice goods already available, except to the extent that this deliverable part has no independent value.

Article 16 – Liability

We are not liable for any incomplete or incorrect content of our webshop or website. We also reserve the right to adjust the content of the website and webshop without prior notice. Aetos is not liable for the content offered via links on our website to external sources or websites.

Aetos can in no way be held liable for damage to a wall or surface as a result of applying or removing its articles. Nor are we liable for costs incurred by an external company when outsourcing the application, hanging, or removal of our articles.

Should Aetos nevertheless be held liable, the amount of compensation shall be limited to the total amount paid for the purchased products.

We cannot be held liable for indirect damage and consequential damage. Unless excluded by mandatory law, we are only liable for damage caused by non-compliance with our obligations if and to the extent that this damage is caused by our intentional and serious error (willful misconduct or gross negligence). We are not liable for other errors.

Article 17 – Transfer of Risk

The risk of the ordered goods transfers to the buyer from the moment the goods are delivered to the customer or a third party designated by the customer. The buyer or the designated third party must verify the condition of the goods upon arrival.

Article 18 – Indemnification and Warranty

The customer guarantees that any information carriers or electronic files (such as images) provided to Aetos are free of viruses and defects.

The customer indemnifies Aetos against claims from third parties.